Services
ESX, Inc. offers a variety of Services, in addition to our xCatalyst Platform. Below are some of the Services we provide.
Creative
Creative Design
The creative team at ESX, Inc. brings you the very best in design and the highest level of customer service at very competitive rates. ESX, Inc. has built its stellar reputation by providing top-notch design work in all aspects of our business; from advertising and literature development to the latest in Internet web page development.
Whether we manage the total marketing communications program or work on a project basis, we are committed to creative excellence and professional service.
Our experienced team of professional designers will meet your needs and remain consistent with your company's look and feel. We have extensive experience in:
Web Creative Design, Video Services, Flash Animation, and Section 508 Compliance
Whether print or web, we possess the design and technical expertise to create solutions that reflect your vision and long-term goals. Our wide range of services takes your projects from concept to delivery.
To see examples of our creative work, view the Portfolio.
Contact us now to discuss how we can help your organization grow through an effective website.
Applications
Client-Specific Applications
One of the key ESX, Inc. competitive advantages that we lend to your software project is our xCatalyst platform.The xCatalyst platform consists of a comprehensive set of reusable, proven software modules and tools that have a dramatic impact on our ability to rapidly design and develop your software solution at a significantly reduced cost. We engineer your software solutions. From gathering requirements to delivery, your project is placed on a development track that is proven to work. After an initial consultation, our project engineers will propose a range of solutions that make sense for your organization. We are an end-to-end solution provider!Core experience in the following areas:
We deliver technology, existing software, frameworks, and proven methodology to create systems that are tailored to your business objectives. Utilizing our proprietary development process, we provide you with a solution for your business needs at a price you can afford. Software development projects are processes of discovery and invention. The success of a software project depends on how carefully it is planned and executed. The power of process in a software development project cannot be underestimated. At ESX, Inc. your software project will proceed through a well-defined and proven process.
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Hosting
Managed Hosting Services
The xCatalyst platform can be implemented as an installed or hosted solution.
ESX, Inc. Managed Services and datacenter partner, VeriCenter, meet all requirements identified to deliver a Service Level Agreement of 99.90% uptime performance.
ESX, Inc. Software Hosting environments consist of ESX, Inc. provided software and hardware infrastructures. ESX, Inc. Software Hosting environments will be available n a 7 (day) x 24 (hour) x 52 (week) basis, except for Scheduled Outages. ESX, Inc. Software Hosting environments are designed with robust architectures and production system disciplines to ensure maximum performance and availability. ESX, Inc. will continuously employ network-monitoring techniques to track performance levels of network components and systems. Availability will be calculated monthly using total actual minutes available divided by total possible minutes available. Availability calculations will exclude Scheduled Outages for maintenance and similar scheduled downtime.
Technical services provided
- Initial server software installation and configuration
- Server security review and monitoring
- Daily file systems backups
- 7x24x52 service monitoring
- Ongoing security administration and log review
- Operating systems upgrades
- Ongoing system and security patch installation
- Operating system performance tuning
- Bandwidth utilization reporting
- DNS administration
- IP allocation and provisioning
- Emergency response services (7x24x52)
ESX, Inc.'s performance levels for Software Hosting availability are as follows:
Network Availability > 99.90% per month
ESX, Inc. provides industry-certified technicians to handle all your installation and technical support needs
SEO
Search Engine Optimization (SEO)
Manage all factors and functions of SEO easily with xCatalyst
Making adjustments to improve organic search engine ranking is easy with xCatalyst. xCatalyst empowers non-technical staff to immediately update key SEO and web page attributes such as page titles, navigation labels, page descriptions, key words and Alt Tags.
Key Factors and Functions
SEO Web Page Attributes
- Each search engine uses its own proprietary algorithm to index and rank web content, making it difficult to have a "one size fits all" SEO.
Visible Copy - Content is King
- Content (visible copy) weighs heavily and is considered one of the primary areas of search engine optimization and marketing. Content should be written in a way that grabs the users' attention, while utilizing your targeted keywords and keyword phrases.
Page Title Element
- The page title element is one of the most important factors for ranking highly in the search engines. This is what shows up in most search results as a link back to your page.
META Description Tag (Metadata)
- The META description tag also shows up in many search engine results.
META Keywords Tag (Metadata)
- For those search engines that are META enabled, such as with xCatalyst, the META keywords tag is one of the most important areas after the page title and page description.
Heading Tags
- At least one heading tag should appear at the top of your page and be well written using prime keywords and keyword phrases.
Alt Attribute
- The Alt attribute is indexed by the search engines and is critical to make your site 508 compliant (accessible to people with disabilities) according to xCatalyst standards.
Hyperlinked Text
- Link text should be concise, use keywords and phrases, and follow the same structure as the graphic navigation.
File Naming
- Many of the search engines indexing file names and using relative keywords in this area will play a role in your overall search engine marketing strategy. Always use hyphens (-) to separate the words in your file names, use all lower case for file naming; this includes images too.
IT Services
IT Services
Consulting Services
Our staff of consultants has extensive experience across a broad range of technologies. Whether you are a small business or a large corporation, ESX, Inc. can help you find a solution to fit your needs.
If the challenge is upgrading existing systems to the latest versions or implementing comprehensive security solutions, then ESX, Inc. can help. We can deliver on-call technology support which includes maintenance services, complete systems management, network evaluations, project planning and implementation services, Virtual Private Networking (VPN) deployment, firewall and intrusion prevention integration, security assessment, or high availability system design.
Experienced Team
Our staff are all Microsoft Certified Professionals or Microsoft Certified Systems Engineers with proven experience, extensive knowledge, and an established track record of handling any problem large or small.
At the height of the Internet bubble we assembled a task force of skilled network professionals to run and manage a customer's Internet community website that had to be available and accessible worldwide 24x7x365. The procedures, "best practices," and knowledge gained from those operations can now benefit you and help you address your technology needs.
Technology Partners
ESX, Inc. partners with the best and brightest technology vendors allowing us to offer complete solutions for technology problems ranging from antivirus software to enterprise security appliances. What differentiates ESX, Inc. from other companies that push hardware or software? We actually use the products we recommend to customers. Keeping internal and customer applications and websites up around the clock requires procedures and products that are well thought out and designed to minimize downtime and administrative overhead. We utilize all the technologies that we recommend to customers either internally or in a key supported role. Our business depends on the technologies we recommend, so you can have confidence that yours can, too.
Partner With the Best
Some of our strategic technology partners include:
Symantec - Symantec, the world leader in Internet security technology, provides a broad range of content and network security software and appliance solutions to individuals, enterprises and service providers.
Juniper Networks - Juniper Networks is dramatically advancing Internet security by delivering some of the industry's highest performance firewall/VPN appliances, intrusion detection and prevention, and Secure Sockets Layers VPN systems. The company's breakthrough ASIC-based approach to security enables wire-speed packet processing, ensuring full connection bandwidth by eliminating the performance bottlenecks associated with other legacy security products. Juniper's products span a broad range of applications, from the first gigabit-speed security systems for Internet data centers and service providers all the way down to solutions for a single telecommuter.
Allot - The NetEnforcer® family of bandwidth management LAN appliances offers best-of-class traffic shaping technology for QoS/SLA enforcement and real-time traffic monitoring on carrier (AC-1000 Series), service provider and enterprise networks. Individual models are optimized to support a variety of bandwidths and users.
NetEnforcer's traffic-shaping is complemented and enhanced by additional software modules including NetAccountant® (IP accounting), CacheEnforcer® (traffic redirection) and NetBalancer® (server load-balancing).
Cisco - Cisco offers an extensive line of routing hardware that includes high-end routing platforms for building IP-optimized backbones, Ethernet LANs to WANs for small businesses and branch offices, and cost-effective market entry and scaling options to route data, voice, and video over hybrid fiber and coaxial cable or fixed wireless networks.
Frequently Asked Questions for IT
This section is intended as a guide with detailed instructions for common issues. If there are other things you would like similar instructions on, please contact IT and let us know. Hopefully these will be helpful and useful to you.
People can do a lot more than they think to figure something out before going to their Information Technology gurus for support. The most basic troubleshooting step is to reboot. Too often, a problem will be solved by a simple reboot of a system. After rebooting, check the event logs, paying close attention to the System and Application event logs for any errors that occur after the reboot. Look up the errors in the Microsoft knowledge base before pursuing any other troubleshooting steps.
FAQ Sections
- Basic Troubleshooting
- E-mail Troubleshooting
- Firewall Configuration Templates
- Securing Internet Information Services
- Viruses, Spyware, and Hacking
- Upgrading a Windows Operating System
- Windows Active Directory DNS
*Note: Scripts must be renamed before use; please review comments for instructions.
Our rave reviews:
"ESX, Inc.'s customer service is incredible - when we need something, we don't need it a month from now - we need it now. And we get it. Improvements are made immediately; they are open to new ideas, move quickly, and have unbelievable response time."
Jean Maddalon
CFO
American Business Media
"ESX, Inc. took the time to understand what our needs were. The final thing that sold me were the glowing client references. They were just spectacular!"
Melinda Eggenberger
Vice President
Lex Mundi
"ESX, Inc. is always there for me 100% of the time. I know they can think out of the box - they are good at that!"
Suzanne Gschwind
Rice University
"ESX, Inc., with its renowned expertise in serving education and non-profit communities, offered HACU the software and support to better, and most cost-efficiently serve our fast-growing community of members and partners."
John Moder
Senior Vice President and COO
Hispanic Association of Colleges and Universities
"ESX, Inc. seemed to understand our business better than I did. When we were talking about the system design they were able to connect all the dots. They just get it."
Jean Maddalon
CFO
American Business Media
"The do-it-yourself function of the Website Management System definitely has made it easier to make immediate changes to our website, that would have taken several days to be completed by a webmaster."
Rachael Negron
Executive Secretary
The International Air Cargo Association
"The greatest asset of Association Catalyst is the promise of customization and flexibility. ESX promised the resources, both human and intellectually, that made our decision an easy one. And, they delivered on their promise."
Richard Ducharme
Membership Administrator
North Carolina Dental Society
"Once again ESX exceeds my expectations! Thanks for the good work and the quick response time."
Lawanda Sanders
Rice University
Development Services