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More Than Just Software

Contact ESX Inc.

ESX, Inc.'s customer service is incredible - when we need something, we don't need it a month from now - we need it now. And we get it. Improvements are made immediately; they are open to new ideas, move quickly, and have unbelievable response time.

Jean Maddalon
CFO
American Business Media

Contact ESX Inc.

ESX, Inc. took the time to understand what our needs were. The final thing that sold me were the glowing client references. They were just spectacular!

Melinda Eggenberger
Vice President
Lex Mundi

Contact ESX Inc.
ESX, Inc. is always there for me 100% of the time. I know they can think out of the box - they are good at that!

Suzanne Gschwind
Rice University

Contact ESX Inc.
ESX, Inc., with its renowned expertise in serving education and non-profit communities, offered HACU the software and support to better, and most cost-efficiently serve our fast-growing community of members and partners.

John Moder
Senior Vice President and COO
Hispanic Association of Colleges and Universities

Contact ESX Inc. ESX, Inc. seemed to understand our business better than I did. When we were talking about the system design they were able to connect all the dots. They just get it.

Jean Maddalon
CFO
American Business Media

Contact ESX Inc. The do-it-yourself function of the Website Management System definitely has made it easier to make immediate changes to our website, that would have taken several days to be completed by a webmaster.

Rachael Negron
Executive Secretary
The International Air Cargo Association

Contact ESX Inc.
The greatest asset of Association Catalyst is the promise of customization and flexibility. ESX promised the resources, both human and intellectually, that made our decision an easy one. And, they delivered on their promise.

Richard Ducharme
Membership Administrator
North Carolina Dental Society

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Managed Hosting Services

The xCatalyst platform can be implemented as an installed or hosted solution.

ESX, Inc. Managed Services and datacenter partner, VeriCenter, meet all requirements identified to deliver a Service Level Agreement of 99.90% uptime performance.

ESX, Inc. Software Hosting environments consist of ESX, Inc. provided software and hardware infrastructures. ESX, Inc. Software Hosting environments will be available n a 7 (day) x 24 (hour) x 52 (week) basis, except for Scheduled Outages. ESX, Inc. Software Hosting environments are designed with robust architectures and production system disciplines to ensure maximum performance and availability. ESX, Inc. will continuously employ network-monitoring techniques to track performance levels of network components and systems. Availability will be calculated monthly using total actual minutes available divided by total possible minutes available. Availability calculations will exclude Scheduled Outages for maintenance and similar scheduled downtime.

Technical services provided

  • Initial server software installation and configuration
  • Server security review and monitoring
  • Daily file systems backups
  • 7x24x52 service monitoring
  • Ongoing security administration and log review
  • Operating systems upgrades
  • Ongoing system and security patch installation
  • Operating system performance tuning
  • Bandwidth utilization reporting
  • DNS administration
  • IP allocation and provisioning
  • Emergency response services (7x24x52)

ESX, Inc.'s performance levels for Software Hosting availability are as follows:

Network Availability > 99.90% per month

ESX, Inc. provides industry-certified technicians to handle all your installation and technical support needs

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