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ESX, Inc.'s customer service is incredible - when we need something, we don't need it a month from now - we need it now. And we get it. Improvements are made immediately; they are open to new ideas, move quickly, and have unbelievable response time.
ESX, Inc. took the time to understand what our needs were. The final thing that sold me were the glowing client references. They were just spectacular!
ESX, Inc. seemed to understand our business better than I did. When we were talking about the system design they were able to connect all the dots. They just get it.
The do-it-yourself function of the Website Management System definitely has made it easier to make immediate changes to our website, that would have taken several days to be completed by a webmaster.
Managed Hosting Services
The xCatalyst platform can be implemented as an installed or hosted solution.
ESX, Inc. Managed Services and datacenter partner, VeriCenter, meet all requirements identified to deliver a Service Level Agreement of 99.90% uptime performance.
ESX, Inc. Software Hosting environments consist of ESX, Inc. provided software and hardware infrastructures. ESX, Inc. Software Hosting environments will be available n a 7 (day) x 24 (hour) x 52 (week) basis, except for Scheduled Outages. ESX, Inc. Software Hosting environments are designed with robust architectures and production system disciplines to ensure maximum performance and availability. ESX, Inc. will continuously employ network-monitoring techniques to track performance levels of network components and systems. Availability will be calculated monthly using total actual minutes available divided by total possible minutes available. Availability calculations will exclude Scheduled Outages for maintenance and similar scheduled downtime.
Technical services provided
ESX, Inc.'s performance levels for Software Hosting availability are as follows:
Network Availability > 99.90% per month
ESX, Inc. provides industry-certified technicians to handle all your installation and technical support needs